Parts Advisor
In 1944, a group of regional truck lease company owners met in Chicago to discuss how they could work together to provide maintenance for one another as their trucks began to travel across the country. From that meeting, NationaLease was born. Today, maintenance and the technicians who provide it still form the backbone of the NationaLease system. We are looking to strengthen our team with people who share our passion for providing a high level of quality and service to our customers. If you are that sort of person, we’d love to hear from you. Additional information can be found on our website at http://www.nationalease.com. You can also follow us on Twitter and Facebook.
Bentley Truck Services, Inc. is a full service commercial truck dealership offering commercial truck leasing, truck rentals, new and used truck sales, parts and service. Bentley Truck Services is an authorized dealer for Isuzu Commercial Trucks, Hino Trucks, Mitsubishi Fuso, Autocar, Workhorse and UD Trucks. We have locations in North East Philadelphia, South Philadelphia, New Jersey, Delaware and Miami, Florida. Businees has been growing for over 31 years.
We look for individuals whom not only have exceptional skills but also those that have a strong desire to provide exceptional customer service, and have a strong desire to contribute.
What You’ll Do
The Parts Advisor assists internal and external customers in the procurement of service parts for commercial vehicles at the retail counter and through the service shop. The Parts Advisor will also have responsibility to assist customers over the phone in a proficient and friendly manor.
Accurately pull parts for repair orders and inspect all parts stocked and pulled.
Determine part availability and submit emergency orders as required.
Place stock orders utilizing the best practice criteria outlined by both Bentley and OEM.
Receive orders and accurately place stock in inventory (physically and electronically).
Locate difficult part items through experience, observation and available resources (computers and/or printed materials).
Set up orders for daily shipment, delivery, or pick up.
Notify the Shop Foreman and the customer that ordered parts have been received.
Conduct daily inventory control procedures and participate in inventory counts when needed.
Control quality by properly cleaning, identifying and inspecting component parts prior to putting them into inventory.
Process core and warranty returns on a monthly basis.
Assist customers at front counter as needed.
Maintain a clean and safe front and back counter parts area.
Answer phone calls, providing price quotes and other information.
Verify will call and back orders.
File weekly returns to vendors.
Ensure that parts are charged out on RO’s
Generate weekly reports for Director on inventory counts, turns, stock orders, etc.
Maintain a friendly professional demeanor when working with all customers (both internal and external)
Keep current on new products and product updates.
Participate in all training programs that are made available.
Follow all company safety policies and procedures and immediately report any and all accidents to a manager.
What We’re Looking For
QUALIFICATIONS:
High school diploma or equivalent
Ability to read and comprehend instructions and information
Three years of experience in an automotive/truck parts dept.
Ability to perform basic mathematics (accurate inventory counts)
Professional personal appearance
OTHER SKILLS & ABILITIES:
Good oral and written communication skills, including good typing, basic computer skills, legible handwriting and the ability to distinguish between similar part codes.
Ability to work with individuals and groups of people.
Must be capable of working in an environment in which demands and priorities change rapidly.
Be able to drive a forklift.
Has the ability to take direction and work independently with minimal supervision.
A good mechanical aptitude directly related to the use of detailed parts and service manuals, and measuring devices.
Ability to perform accurate inventory counts.
Ability to prioritize and solve practical problems and deal with a variety of situations on a day to-day basis where limited standardization may exist.
Ability to interpret a variety of instructions furnished in written, oral and diagram or schedule form.
Skill to operate material handling equipment such as hand carts (manual and motorized), scissor lift, jacks, etc.
Strong PC skills and legible handwriting in order to assist with accuracy of information.
Ability to use a variety of measuring devices including tapes, micrometers and other such devices.
Strong initiative to deliver exceptional customer service and process improvements.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; and
use hands to handle, finger or feel objects, tools or controls. Occasionally the employee must kneel, or crouch.
The employee must occasionally exert or lift up to 65 pounds.
Successful performance requires specific vision abilities that include close vision.
For more information about
Bentley Truck Services, Inc., a NationaLease Member, please visit our website at
http://www.bentleytruckservices.com.
Apply for the position